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New patient information

FAQ

  • Do I need a referral ?

No, a Doctors referral is not needed unless you are claiming through WorkCover, CTP insurance, EPC ( Medicare ), or DVA Gold card.

 

  • What should I bring?

Please bring any relevant X-rays, scans or Doctors letters.

For insurance claims, please bring claim number.

 

  • How long does it take?

Please allow 30-45 minutes for your appointments.

 

  • Where can I park ?

There is a carpark directly outside our rooms accessed via Pound Avenue. Alternatively you can park on the Yindela street or Pound avenue. There are no stairs.

 

  • What should I wear?

Wear loose, comfortable clothing.

 

  • Can I use my Private Health Fund?

Yes, we have HICAPS for on-the -spot rebates if you have appropriate extras cover.

 

  • How can I pay?

We accept Visa, Mastercard, Eftpos or cash.

Payments are expected on the day of treatment.

 

  • What if I need to cancel?

Please let us know at least 24hours before your appointment if you can’t make it.

A cancellation fee may be charged for appointments missed or cancelled with less than 24 hours notice.


Disclaimer

We do not warrant or represent that the information in this site is free from errors or omissions or is suitable for your intended use. We recommend that you seek individual advice before acting on any information in this site. We have made every effort to ensure that the information on our website is correct at the time of publication but recommend that you exercise your own skill and care with respect to its use. If you wish to purchase our services, please do not rely solely on the information in this website.

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