FAQs
Do I need a referral?
No, a Doctors referral is not needed unless you are claiming through WorkCover, CTP insurance, EPC ( Medicare ), or DVA Gold Card.
What should I bring?
Please bring any relevant X-rays, scans or Doctors letters.
For insurance claims, please bring claim number.
How long does it take?
Please allow 30-45 minutes for your appointments.
Where can I park ?
There is a car park directly outside our rooms accessed via Pound Avenue.
Alternatively, you can park on the Yindela street or Pound avenue. There are no stairs.
What should I wear?
Wear loose, comfortable clothing.
Can I use my Private Health Fund?
Yes, we have HICAPS for on-the-spot rebates if you have appropriate extras cover.
How can I pay?
We accept Visa, Mastercard, Eftpos or cash.
Payments are expected on the day of treatment.
What if I need to cancel?
Please let us know at least 24hours before your appointment if you can’t make it.
A cancellation fee may be charged for appointments missed or cancelled with less than 24 hours notice.