New patient information


Do I need a referral?

No, a Doctors referral is not needed unless you are claiming through WorkCover, CTP insurance, EPC ( Medicare ), or DVA Gold Card.

What should I bring?

Please bring any relevant X-rays, scans or Doctors letters.

For insurance claims, please bring claim number.

How long does it take?

Please allow 30-45 minutes for your appointments.

Where can I park ?

There is a car park directly outside our rooms accessed via Pound Avenue.

Alternatively, you can park on the Yindela street or Pound avenue. There are no stairs.

What should I wear?

Wear loose, comfortable clothing.

Can I use my Private Health Fund?

Yes, we have HICAPS for on-the-spot rebates if you have appropriate extras cover.

How can I pay?

We accept Visa, Mastercard, Eftpos or cash.

Payments are expected on the day of treatment.

What if I need to cancel?

Please let us know at least 24hours before your appointment if you can’t make it.

A cancellation fee may be charged for appointments missed or cancelled with less than 24 hours notice.